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General terms and conditions

1. GENERAL TERMS AND CONDITIONS

1.1 Introductory Provisions

These General Terms and Conditions (hereinafter referred to as the "Terms and Conditions") shall govern all retail relationships, i.e. relationships between Albatros Media a.s., a company with its registered office at Na Pankráci 30/1618, 140 00 Prague 4, ID No.: 28377141, VAT No.: CZ28377141, registered in the Commercial Register maintained by the Municipal Court in Prague, Section B, Insert 14206 (hereinafter referred to as the "Supplier" or the "Seller") which is the operator of a website www.slav-epic.com and the buyers who are consumers (hereinafter referred to as the "Customer" or the "Buyer"). Any and all contractual relationships are concluded in accordance with the laws of the Czech Republic. Where a contractual party is a consumer, the relationships not regulated by these Terms and Conditions shall be governed by Act No. 89/2012 Coll., Civil Code (hereinafter referred to as the "ObčZ"). Further information on the Seller is provided in the “Contacts” section.
 
The contract can be concluded in the Czech or English language.

1.2. Definition of Terms

Consumer contract means a contract of sale, contract for work, or, where applicable, any other contracts in accordance with the Civil Code provided that the contracting parties are the consumer, of the one part, and the Supplier or the Seller, of the other part.
 
Supplier / Seller means a person who acts in the course of his business or entrepreneurial activity at the time of conclusion of the contract or in the performance of the contract. This concerns an entrepreneur who supplies the products or provides the services to the Buyer directly or through other entrepreneurs.
 
Buyer / Customer – consumer means a person who does not act in the course of his business or entrepreneurial activity at the time of conclusion of the contract or in the performance of the contract. It is a natural or legal person who purchases products or uses  services for a purpose other than for doing the business with these products or services.
 
Conclusion of a contract of sale means that the Buyer's order is a draft contract of sale and the contract of sale itself is concluded at the moment of delivery of a binding agreement of both the Buyer and the Seller with such draft contract of sale (the Seller's binding confirmation of the order). Mutual rights and obligations shall arise between the Buyer and Seller from that moment, being defined in the contract of sale and in the Terms and Conditions which form an integral part of the contract.
 
Terms and Conditions means the contractual provisions between the Seller and Buyer in this document. The Buyer agrees with these Terms and Conditions that are valid and effective at the time of placing his order and is bound thereby from the moment when the contract of sale has been concluded. The Buyer is able to acquaint himself with these Terms and Conditions before the placement of his order and is made aware thereof sufficiently in advance. By placing his order the Buyer confirms that he has become acquainted with these Terms and Conditions and that he agrees therewith. The contract of sale and the Terms and Conditions are executed in the Czech language. The contract of sale can be concluded in the Czech language.

1.3 Order Processing and Delivery Date

After the order is placed, you will receive an automated e-mail reply acknowledging receipt.
 
The goods ordered by you will be delivered based on their accessibility and on the Supplier's operational possibilities within the shortest possible time in accordance with a previous arrangement, by the Supplier's representative in person, by mail or by another carrier. We aim to dispatch the goods ordered by you latest within 1 month from payment of an advance payment for the goods. The goods shall be deemed to have been delivered upon their delivery to the address given by the Customer in the order.
 
If you wish to cancel your order which has not yet been processed, please contact us as soon as possible at our email info@slav-epic.com and provide the number of your order.

1.4 Transport

Delivery costs within the customs territory of the European Union shall be borne by the Seller. Depending on the type of the product, delivery shall be carried out through carrier companies or by the Seller's representative.
 
Delivery costs outside the customs territory of the European Union shall be borne by the Buyer. In this case the Buyer shall also bear costs of customs duty and taxes. Depending on the type of the product, delivery shall be carried out through carrier companies or by the Seller's representative.

1.5 Payment Terms

Advance Payment means payment for the goods in advance, on the basis of the advance payment request sent. The goods will be dispatched after payment is made and credited to our account.
 
Payment Gateway ComGate Payments – when the order is placed, the customer will be redirected to the payment gateway of the company ComGate Payments where the customer has the possibility to make payment using the card (3 - D Secure ČSOB) or the service ePlatba+ which redirects him to the online banking of his bank. The payer shall send the payment and the Seller shall dispatch the goods immediately after the confirmation of payment is received by him.
Money transfers are implemented through the bank account of the company ComGate Payments a.s. The sensitive input data entered by you into the online banking system are protected by the bank payment gateways and do not come to the third party environments. The payment processors can only see transaction information forwarded to them by the bank together with the transaction sent.
 
Banks (express bank transfer ePlatba+ - pre-filled payment order in electronic banking): Česká spořitelna, Raiffeisenbank, Komerční banka, mBank, GE Money Bank, Sberbank, FIO banka, ČSOB, Era Payment cards (3-D Secure ČSOB): Visa, Visa Electron, MasterCard, Maestro

1.6 Prices and Validity of Offer

All stated prices are VAT inclusive and final. A proper tax document (invoice) shall be a part of supply. All prices including the promotional ones are valid until recalled or until stocks are exhausted. If you have the goods ordered, the price for which you have ordered the goods shall apply regardless of any changes.

1.7 EET

In accordance with the Act on Registration of Sales the Seller is required to issue a receipt to the Buyer. The sales must be at the same time registered with the tax authority online; in case of a technical failure this must be done within 48 hours at the latest. This concerns only the cases subject to EET. By entering into the contract of sale, the Buyer gives his consent to the Seller to process his contact information for the purposes of sending the EET receipt. By entering into the contract of sale, the Buyer agrees with sending the EET receipt in electronic form.

1.8 Withdrawal from Contract

The Buyer is entitled to withdraw from the contract of sale within 14 days from the goods takeover. The goods must be returned within 14 days of withdrawal from the contract of sale by the Buyer.
 
The full price of the goods according to the tax document (invoice) shall be refunded, without the right to have the related costs and the provided bonuses (e.g. free postage) refunded. The money will be refunded in the same manner as received by the Seller from the Buyer.
 
Upon withdrawal from the contract, the WITHDRAWAL FORM is required to be duly completed and sent via email to the following address: info@slav-epic.com within the aforementioned period. The WITHDRAWAL FORM can be found in the files available for download.
 
The Buyer is obliged to return the goods complete, with complete documentation, undamaged, clean, in condition and value in which the goods were received. If the returned goods are incomplete or damaged, the Seller may reduce the returned purchase price by an amount corresponding to the value of such incomplete or damaged goods. In returning the goods back to the Seller, we recommend that the Buyer pack the goods so as to be sufficiently protected from deterioration in transit. Money for the returned goods shall be transferred to the Buyer within 14 days of receipt of the goods by the Seller. In case of withdrawal from the contract the Buyer shall bear the costs of goods return (transport of goods back to warehouse).
 
The Buyer acknowledges that in accordance with the provisions of § 1837 ObčZ he may not, inter alia, withdraw from the contract of sale:
a) for the supply of goods which were customised or personalised (job-order proudction);
b) for the supply of goods subject to rapid decay, as well as goods which were irreversibly mixed with other goods after supply;
c) for the supply of sealed goods which were unsealed after supply by the consumer and which are not suitable for return due to hygiene reasons;
d) for the supply of audio or video recordings or computer software whose original seal was unsealed after supply.

2. COMPLAINTS PROCEDURE

2.1 Reasons for Complaint

Damaged Package
If the package containing the ordered goods is apparently damaged already upon its handover by the employer of the carrier company, we recommend not taking the package over and to inform us about that by phone or via email in order to re-dispatch it for you.
 
Damaged Goods
If you find a defect only after the shipment is unpacked, please inform our customer services immediately by phone, by email or by post, stating always the number of the order or the invoice, if in writing, please complete duly the COMPLAINT FORM which can be found in the files available for download.
 
Wrongly Delivered Goods
If you find out that a part of goods was not delivered, or that a wrong dispatch took place (there is a correct book stated in the invoice, but a different book was delivered in the package), it will suffice to notify our customer services of your claim by phone, by email or by post and we will send the missing part or the correct book to you as soon as possible, free of charge. In communication please state always the number of the order or the invoice; if in writing, please complete duly the COMPLAINT FORM which can be found in the files available for download.

2.2 Procedure to Follow when Handling the Complaint

Inform the customer services about your complaint by emailing a completed COMPLAINT FORM to the following email address: info@slav-epic.com or by phone at: 702 179 079. Please,send the goods back to the contact address of the warehouse below and attach a duly completed COMPLAINT FORM which can be found in the files available for download. If you claim refund of postage costs incurred in handling the complaint (transport of the goods back to the warehouse), email in addition, please, a copy of a postal receipt and the duly completed COMPLAINT FORM to the following email address: info@slav-epic.com.
 
Reimbursement of the costs of postage cannot be refunded by Albatros Media a.s. otherwise.

2.3. Out-of-court Resolution of Consumer Disputes (ADR)

Unless the Seller and the consumer reach an acceptable compromise in case of a dispute, the consumer may refer to the Czech Trade Inspection Authority (Section ADR) with the proposal to commence the out-of-court settlement of the dispute. The essential elements of the proposal,description of the course of proceedings and other information concerning the out-of-court dispute resolution can be found by the consumer at the website www.coi.cz.
 
Contact Address for Return of Packages (not identical with the address shown on the invoice!):
 
Albatros Media a.s.
Dispatch Centre
K Vypichu 979, Hall No. DC 3
252 19 Rudná
 
In case of doubts you can contact us:
 
by e-mail at: info@slav-epic.com
on phone 702 179 079 (Kateřina Vaňková), by post at the following address:
Albatros Media a.s, - Na Pankráci 30, 140 00 Praha 4

3. DATA PROTECTION

You can find the conditions governing the processing of your personal data and further information on how we treat your personal data in section Privacy Policy.

4. FINAL PROVISIONS

Within the meaning of the provision of § 1826 par. 1 letter e) of the Civil Code, the Seller is not bound by any codes of conduct in relation to the Buyer.

The contract of sale, including the Terms and Conditions, is archived by the Seller in an electronic form and is not accessible.
 
If any of the provisions of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision shall be replaced by the new one, the purpose of which approximates to the greatest extent possible the invalid provision. The validity of the remaining provisions shall not be affected by the invalidity or ineffectiveness of one provision. Any changes or amendments to the contract of sale require the written form.
 
Complaint should be sent to the address:
 
Albatros Media a.s.
Dispatch Centre of Albatros
K Vypichu 979, Hall No. DC 3
Rudná 252 19